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SHIPPERS
CARRIERS
FAQ
General
MYVAGON is a platform that connects shippers with carriers and freelancers to streamline load booking, manage shipments in real-time, and lower transportation costs.
MYVAGON’s Shipper app is designed for businesses and individuals who need reliable, efficient transport for their goods and want to simplify the logistics process. If you are part of a company that needs to move goods in the Supply Chain, you are eligible to sign up.
You can sign up directly on our website. Simply enter your details, choose a plan, and agree to the terms to get started.
Yes, MYVAGON uses high-level encryption to protect user sensitive data and ensures that your personal and financial information is secure.
Account & Profile Management
Yes, you can update your company information and payment preferences anytime within the “Profile” section of the dashboard.
If your plan supports multiple users, you can invite team members through the “User Management” tab by sending them an email invitation.
Creating & Managing Shipments
Go to the “Create Shipment” page, enter the load details, choose the pickup and delivery locations, and select a preferred carrier type. You can save and post the shipment in just a few clicks.
Absolutely. MYVAGON allows you to schedule shipments for future dates, making it easier to plan your logistics ahead of time.
Public postings are visible to all carriers on the platform, while private postings are visible only to carriers on your partner list.
Go to the “Manage Shipment” tab, find the shipment you want to edit, and make any necessary adjustments. You can change details as long as the shipment is not yet in progress.
In the “Manage Shipment” section, locate the shipment and click “Cancel.” Note that cancellations may affect your standing on the platform, especially if done close to the pickup time.
In the “Manage Shipment” section, you can find the “Draft” shipments tab at the top. There you can find any shipment that you have not yet published, edit and publish them.
Unmatched shipments with past due pickup time move to Draft section. You can identify those easily as they will be marked with a “High Priority” tag.
Bidding and Pricing
Once you post a shipment, carriers can place bids for the job. You can review each bid and select the carrier that best meets your needs.
Yes, you can specify a target price when creating the shipment, which will be visible to carriers placing bids.
Go to the “Manage Shipment” page, select the shipment, and view the active bids. Click “Accept” to confirm a bid or “Reject” if the offer doesn’t meet your needs. When you accept the bid, you essentially choose the Transporter and assign them to fulfill your load.
Tracking and Real-Time Updates
In the “Load Details” page, a map shows the real-time location of your shipment along with the carrier’s progress.
You will receive updates on key stages, including pickup, delivery, delays, and any changes to the route.
Yes, you can use the in-app chat feature to stay in touch with the carrier while your shipment is in transit.
The chat activates when the Shipment begins. From that point onwards, you may exchange messages directly with the driver or the carrier company representative, to ensure proper fulfilment.
You have to be within a 500m range of the pickup or dropoff point to be able to interact with action items in the Live Trip.
Payments & Billing
At the moment, MVYAGON does not support payments from Shippers to Transporters. MYVAGON allows the users to agree on a price, after which the users transact with one another offline.
MYVAGON offers paid subscription plans which give users enhanced service. Users can subscribe by purchasing a plan upfront by card payment for a monthly period or yearly period (discounted rate).
MYVAGON provides the Autopay option for users, to promote business continuity and avoid disruptions in subscription.
MYVAGON offers Add-On Features which can be purchased independently of the Subscription, allowing users to tailor their account to their needs.
Users can purchase any Add-On feature by upfront card payment.
Some Add-On Features are recurring and act as independent subscriptions – for example, an additional user. For the recurring Add-On Features, MYVAGON provides the Autopay option for users, to promote business continuity and avoid disruptions in Add-On Feature availability.
If you notice any issues with billing, contact our support team via the “Support” section on your MYVAGON web app.
Cancellation fees apply only to public loads.
This policy ensures fairness and trust across the public marketplace, discouraging last-minute cancellations and promoting professional behavior between users who may not know each other.
For private loads, no cancellation fees apply — neither for shippers, nor for carriers and drivers, since these involve your own network of partners, you are solely responsible for managing those relationships and agreements.
Fees depend on the timing of your cancellation. Check the terms and condition of use for specific details on cancellation fees.
Partner Management
You can invite carriers to your partner list from the “Partners” section by entering their email. Once they accept, they’ll appear as a preferred partner.
Adding carriers as partners allows you to send private load requests directly to carriers you trust and have previously worked with.
Technical Support
Use the “Feedback” option on your dashboard to report issues or share your ideas for improving the platform.
Miscellaneous
While MYVAGON allows you to communicate with carriers, changing the route or details mid-transit may require mutual consent and could incur additional charges.
MYVAGON streamlines the shipping process by connecting you directly to carriers, saving you time and money through digital scheduling, bidding, and tracking features.
General
The MYVAGON Carrier app connects carriers and freelancers with shippers needing transport services. Carriers can easily find loads, manage schedules, and track shipments in real-time.
MYVAGON is designed for carrier companies and freelance drivers looking to access load opportunities from a wide range of shippers.
Visit the MYVAGON website or download the app from the Google Play Store or Apple App Store. Complete the registration form, choose your plan, and start browsing available loads.
Account & Profile Management
Yes, you can update your details under the “My Profile” section of the app, including vehicle type, payment methods, and contact information.
If your plan supports multiple drivers, you can invite drivers under the “Fleet Management” section by sending an invitation link to their email. They will be prompted to download the MYVAGON Driver app and sign in with the credentials provided by the system.
If your plan supports additional Fleet Manager Users, you can.
Finding and Bidding on Loads
Loads can be found in the “Public” section for open loads and the “Private” section for loads offered by your partner shippers. Use the search, filter, and sort options to find loads that suit your needs.
For loads on the Public page, you can place a bid with your price and wait for the shipper’s response.
Public loads are open to all carriers, while Private loads are offered only to carriers in the shipper’s partner network.
Yes, in the settings, you can enable notifications for new loads that match your criteria.
Posting Availability
Go to the “Post Availability” section, specify the dates, route, vehicle type, and cargo type. This helps shippers find your available capacity.
Yes, you can edit your availability details anytime as long as no bids have been placed on it by shippers.
You’ll receive a notification when a shipper shows interest in your availability, and you can view their offer details.
Schedule & Trip Management
The Schedule section allows you to manage all active shipments, including those that are pending, scheduled, ready, on trip, and fulfilled.
Use the “Start Trip” and “Complete Trip” buttons on each load card in the Schedule to update your progress.
Yes, but cancellations, especially close to pickup time, may affect your rating and could incur penalties.
The “On Trip” status enables real-time tracking. The app shows your current location to the shipper, allowing for seamless communication and updates.
You can update the trip status by selecting “Unable to Complete” on any itinerary step, which will prompt you to provide a reason for the issue.
Payments & Billing
Payment terms depend on your arrangement with the shipper. You can mark trips as “Paid” once you receive payment to keep track of completed settlements.
For any billing-related issues, contact MYVAGON support or the shipper directly through the in-app messaging.
Cancellations close to the pickup time may incur penalties based on MYVAGON’s terms of service.
MYVAGON offers paid subscription plans which give users enhanced service. Users can subscribe by purchasing a plan upfront by card payment for a monthly period or yearly period (discounted rate).
MYVAGON provides the Autopay option for users, to promote business continuity and avoid disruptions in subscription.
MYVAGON offers Add-On Features which can be purchased independently of the Subscription, allowing users to tailor their account to their needs.
Users can purchase any Add-On feature by upfront card payment.
Some Add-On Features are recurring and act as independent subscriptions – for example, an additional user. For the recurring Add-On Features, MYVAGON provides the Autopay option for users, to promote business continuity and avoid disruptions in Add-On Feature availability.
Yes, you can cash out your credit points directly into euros. To do so, you must have enough credit points to reach the minimum required threshold in order to cash out, and you must provide us with your banking informaiton.
To cash out, simply click the button below your wallet balance and follow the instructions.
Partner Management
If you regularly work with a shipper, you can add them to your partner list by accepting their partnership invitation in the “Partners” section.
Partners can send private load requests directly to you, providing you with consistent and trusted business opportunities.
Tracking and Communication
Yes, the app provides a live map for each trip, showing the GPS route with real-time updates on your location.
Use the in-app chat feature to message shippers directly from the Load Details page.
You’ll receive notifications for new loads, bid status updates, changes to scheduled shipments, and messages from shippers.
Managing Ratings & Reviews
Yes, once a trip is complete, you can give the shipper a rating based on your experience, which helps maintain quality standards.
Your rating is based on feedback from shippers, the timeliness of deliveries, and your overall performance on the platform.
Ratings help you improve, but multiple low ratings may affect your ability to secure future loads. You can reach out to shippers to understand any feedback given.
Technical Support
Use the in-app “Feedback” option to report issues or share your ideas for improving the platform.
Miscellaneous
Once a trip is scheduled, any load-related change must be agreed upon by both parties. The shipper can propose adjustments — including price changes — which you can accept or decline. If you do not agree, the shipment remains as originally planned.
As a carrier, you can freely change the assigned driver for a trip without shipper approval.
For all other modifications, communicate directly through the in-app chat to review and confirm any updates.
MYVAGON offers a fully integrated platform where you can manage loads, track shipments in real-time, communicate with shippers, and post availability—all in one place.
